This week I have been on annual leave - and although you would have thought it would have been challenging given Covid and the UK going back into lockdown measures, it's actually been a good one. First and foremost I have have had a significant amount of time to spend with my family and get a lot of personal projects done. Secondly, I have had some time on the side to build a Microsoft Teams Calling course which I am starting to teach at the beginning of November. Now, being a one day course it can't possibly cover everything there is to know about calling in Microsoft Teams, but it does go into the fundamentals including planning for calling, phone system functionality, direct routing and day to day management. Now, seeing as I have been writing all week on calling, I thought I would leverage this for a quick win on the blog, and so this week I have chosen to write on how easy it is to set up a call queue in the Teams Admin Centre. Call queues are a really nice feature for managing org wide call distribution. Think of them like being a waiting room in a Doctors surgery, or the deli counter at a supermarket. When callers need to reach someone with a particular specialty - such as sales or service - rather than a specific person, you can use call queues to connect callers to the group of agents who can assist them. Callers are put on hold until an agent assigned to the queue is available to take their call