Teams: #FightCorona – Simultaneous Ring and Secondary Ringer

Now we have covered the calling fundamentals with regards to making a call, fowarding and voicemail, let's look at some more useful ways to manage calls. Simultaneous ring is when you want your incoming calls to ring you and someone else at the same time. This can also be done with a group of people and typically used in sales and support scenarios. Secondary ringer allows the inbound call to ring on a second device. For example you might wish to have calls ring both your laptop and headphones. Imagine your headset is plugged in and all sound goes through the headset. You have the option to set a secondary ringer in case you take your headset off throughout the day. This ensures that you still hear your phone ringing even if you have your headset connected to the laptop, but you are not wearing it

Teams: #FightCorona – How can I configure Voicemail?

In the previous blog, we discussed the ability to forward calls and one of those options was to Voicemail. Voicemail is automatically set up and configured by your IT administator if you are using Teams with an add-on phone system licence. Whilst you will have no involvement in the actual setting up of your voicemail, you do have the ability within the Teams client to configue when calls go to Voicemail, as well as set the voicemail greeting

Teams: #FightCorona – How can I forward calls?

We should now understand how to make calls in Teams - either voip calls over the internet to others using Teams or PSTN calls to mobiles and landlines. But what can we do when we receive calls from somebody else using Teams, or somebody else from a mobile phone or landline? We can, of course, take them. We can also forward them. Sometimes we know we are going to be away from Teams - on annual leave, or when we are in a meeting and not available. We can forward to voicemail so we can receive and respond to incoming calls later. We can forward to a new number or contact to take the call on another device or hand off to another person, or we can forward to a call group such as a support desk. Let's understand how to do theseWe should now understand how to make calls in Teams - either voip calls over the internet to others using Teams or PSTN calls to mobiles and landlines. But what can we do when we receive calls from somebody else using Teams, or somebody else from a mobile phone or landline? We can, of course, take them. We can also forward them. Sometimes we know we are going to be away from Teams - on annual leave, or when we are in a meeting and not available. We can forward to voicemail so we can receive and respond to incoming calls later. We can forward to a new number or contact to take the call on another device or hand off to another person, or we can forward to a call group such as a support desk. Let's understand how to do these

Teams: #FightCorona – How can I call other people?

Like chat and meetings, calling is one of the core functionalities of Teams. It is important  to understand that Teams supports two types of calling. The first, out of the box, is the ability for you to make and receive voice over IP (VoIP) calls from Teams client to Teams client over the internet. If you - and the person you are calling - use Teams and are connected to the internet over a wi-fi or wired connection - it will work. The second - and which needs add-on licencing - is the ability to make, receive, and transfer calls to and from landlines and mobile phones which use the public switched telephone network (PSTN). Think of this as you - from your Teams client - calling someone who is walking down the street using a mobile phone, or calling someone's physical phone in their home. Let's jump straight in and explore how we can call people

Teams: #FightCorona – Presenter and Attendee Meeting Roles

We have talked about many functionalities in the meeting - including how to mute and remove others, how to record a Teams meeting and how to take control of the PowerPoint presentation. This is all fantastic and valuable functionality. However, as presenters we may not want participants to have these capabilities. Remote teaching is the best example here - we don't want children muting each other, muting the teacher and kicking each other out of the meeting. We don't want them stealing control of the teacher's presentation. Presenter and Attendee meeting roles give the Presenter much of the control back as opposed to having to rely on others to self-manage. It's a great addition to Teams

Teams: #FightCorona – In The Meeting: Hard to hear? Use Live Captions

Sometimes, we can't always hear whose speaking in the meeting because it is noisy where we are. We may be in a busy office, near a construction site or in a cafe. Live captions is a great way to circumvent this issue. It gives participants a way to follow along with the conversation, whilst also being includisve of participants with different hearing abilities or language proficiencies.

Teams: #FightCorona – In The Meeting: Take Control of a PowerPoint Presentation

When I started doing public speaking I always used to prefer doing it alone. I prefered it since I had control over timing, control over the content and control over the narrative. Doing community work the last 18 months has completely changed my perspective and I am happy to say I enjoy joint sessions and have already submitted some this year. Now, when doing sessions virtually - and I have had a lot of experience of this from running a virtual usergroup - there is the issue of one person speaking (the presenter) and another controling the deck. This can lead to awkward transitions or worse - one calling out the other to transition which breaks the flow of the narrative. We therefore need to ensure a smooth handover of control from one presenter to another for maximum impact