Teams: #FightCorona – How do I Hold, Transfer, Park or Retrieve a Call?

We have looked at how to call - both a VOIP call over the internet and a PSTN call to a mobile or landline. We've looked at ways to forward calls and the configuration of voicemail. After examining simultaneous ring and secondary ringer we then went into call contacts and speed dialling. To wrap up this introduction to calling in Teams, we will cap it with looking at putting a call on hold, transfering it or parking it. Hold and transfer are self-explanatory. Call parking, or officially call park and retrieve, is a feature that lets you place a call on hold. When parked, the service generates a unique code for call retrieval. You or someone else can then use that code and a supported app or device to retrieve the call. This may be useful if switching out devices or pushing the call into a department without a dedicated pickup

Teams: #FightCorona – Call Contacts, Speed Dial and Speed Dial Groups

A super quick one today - it's been an absolutely crazy day including speaking at this awesome event called Teams Day Online. Great fun! We'll cover call contacts, how to add contact groups and how to add to speed dial. All involve having your contacts close to hand and their numbers within easy reach. It's about organisation, it's about not having to remember numbers, and it's about efficiency. The quicker we can access them, the quicker we can get into and proceed with the call - especially those who we need to communicate and collaborate with the most

Teams: #FightCorona – Simultaneous Ring and Secondary Ringer

Now we have covered the calling fundamentals with regards to making a call, fowarding and voicemail, let's look at some more useful ways to manage calls. Simultaneous ring is when you want your incoming calls to ring you and someone else at the same time. This can also be done with a group of people and typically used in sales and support scenarios. Secondary ringer allows the inbound call to ring on a second device. For example you might wish to have calls ring both your laptop and headphones. Imagine your headset is plugged in and all sound goes through the headset. You have the option to set a secondary ringer in case you take your headset off throughout the day. This ensures that you still hear your phone ringing even if you have your headset connected to the laptop, but you are not wearing it

Teams: #FightCorona – How can I configure Voicemail?

In the previous blog, we discussed the ability to forward calls and one of those options was to Voicemail. Voicemail is automatically set up and configured by your IT administator if you are using Teams with an add-on phone system licence. Whilst you will have no involvement in the actual setting up of your voicemail, you do have the ability within the Teams client to configue when calls go to Voicemail, as well as set the voicemail greeting

Teams: #FightCorona – How can I forward calls?

We should now understand how to make calls in Teams - either voip calls over the internet to others using Teams or PSTN calls to mobiles and landlines. But what can we do when we receive calls from somebody else using Teams, or somebody else from a mobile phone or landline? We can, of course, take them. We can also forward them. Sometimes we know we are going to be away from Teams - on annual leave, or when we are in a meeting and not available. We can forward to voicemail so we can receive and respond to incoming calls later. We can forward to a new number or contact to take the call on another device or hand off to another person, or we can forward to a call group such as a support desk. Let's understand how to do theseWe should now understand how to make calls in Teams - either voip calls over the internet to others using Teams or PSTN calls to mobiles and landlines. But what can we do when we receive calls from somebody else using Teams, or somebody else from a mobile phone or landline? We can, of course, take them. We can also forward them. Sometimes we know we are going to be away from Teams - on annual leave, or when we are in a meeting and not available. We can forward to voicemail so we can receive and respond to incoming calls later. We can forward to a new number or contact to take the call on another device or hand off to another person, or we can forward to a call group such as a support desk. Let's understand how to do these