In the previous blog, we discussed the ability to forward calls and one of those options was to Voicemail. Voicemail is automatically set up and configured by your IT administator if you are using Teams with an add-on phone system licence. Whilst you will have no involvement in the actual setting up of your voicemail, you do have the ability within the Teams client to configue when calls go to Voicemail, as well as set the voicemail greeting
Like chat and meetings, calling is one of the core functionalities of Teams. It is important to understand that Teams supports two types of calling. The first, out of the box, is the ability for you to make and receive voice over IP (VoIP) calls from Teams client to Teams client over the internet. If you - and the person you are calling - use Teams and are connected to the internet over a wi-fi or wired connection - it will work. The second - and which needs add-on licencing - is the ability to make, receive, and transfer calls to and from landlines and mobile phones which use the public switched telephone network (PSTN). Think of this as you - from your Teams client - calling someone who is walking down the street using a mobile phone, or calling someone's physical phone in their home. Let's jump straight in and explore how we can call people
We have talked about many functionalities in the meeting - including how to mute and remove others, how to record a Teams meeting and how to take control of the PowerPoint presentation. This is all fantastic and valuable functionality. However, as presenters we may not want participants to have these capabilities. Remote teaching is the best example here - we don't want children muting each other, muting the teacher and kicking each other out of the meeting. We don't want them stealing control of the teacher's presentation. Presenter and Attendee meeting roles give the Presenter much of the control back as opposed to having to rely on others to self-manage. It's a great addition to Teams
Sometimes, we can't always hear whose speaking in the meeting because it is noisy where we are. We may be in a busy office, near a construction site or in a cafe. Live captions is a great way to circumvent this issue. It gives participants a way to follow along with the conversation, whilst also being includisve of participants with different hearing abilities or language proficiencies.
When I started doing public speaking I always used to prefer doing it alone. I prefered it since I had control over timing, control over the content and control over the narrative. Doing community work the last 18 months has completely changed my perspective and I am happy to say I enjoy joint sessions and have already submitted some this year. Now, when doing sessions virtually - and I have had a lot of experience of this from running a virtual usergroup - there is the issue of one person speaking (the presenter) and another controling the deck. This can lead to awkward transitions or worse - one calling out the other to transition which breaks the flow of the narrative. We therefore need to ensure a smooth handover of control from one presenter to another for maximum impact
Little needs to be said here about why meetings need to be recorded. There are too many reasons to list. Yet we can probably agree that the principle ones are an organisation has to record them for compliance purposes, someone needs to watch the meeting at a later date or people want to have a record of the meeting when important decisions are made. Recording is very easy to do in Teams - however the awareness of everything around recording - such as compliance, where the recording is stored, who can play it in Teams after it has been recorded, can be low
Sometimes we want to focus on specific views or people within a meeting. This could be for several reasons - an external camera is directing at a screen or whiteboard, or someone is the principle speaker or meeting lead. The meeting could be in a Q&A format where you have a speaker asking questions and then multiple people rotate to provide answers. It could be for training. It could be for recording purposes. Microsoft Teams is designed to automatically show the last 4 speakers in the main 2 x 2 grid. Pinning participants allows us to deviate away from that or choose who we want to have in that 2 x 2 grid