Teams: #FightCorona – How do I Hold, Transfer, Park or Retrieve a Call?

We have looked at how to call - both a VOIP call over the internet and a PSTN call to a mobile or landline. We've looked at ways to forward calls and the configuration of voicemail. After examining simultaneous ring and secondary ringer we then went into call contacts and speed dialling. To wrap up this introduction to calling in Teams, we will cap it with looking at putting a call on hold, transfering it or parking it. Hold and transfer are self-explanatory. Call parking, or officially call park and retrieve, is a feature that lets you place a call on hold. When parked, the service generates a unique code for call retrieval. You or someone else can then use that code and a supported app or device to retrieve the call. This may be useful if switching out devices or pushing the call into a department without a dedicated pickup

Teams: #FightCorona – Simultaneous Ring and Secondary Ringer

Now we have covered the calling fundamentals with regards to making a call, fowarding and voicemail, let's look at some more useful ways to manage calls. Simultaneous ring is when you want your incoming calls to ring you and someone else at the same time. This can also be done with a group of people and typically used in sales and support scenarios. Secondary ringer allows the inbound call to ring on a second device. For example you might wish to have calls ring both your laptop and headphones. Imagine your headset is plugged in and all sound goes through the headset. You have the option to set a secondary ringer in case you take your headset off throughout the day. This ensures that you still hear your phone ringing even if you have your headset connected to the laptop, but you are not wearing it

Teams: #FightCorona – How can I configure Voicemail?

In the previous blog, we discussed the ability to forward calls and one of those options was to Voicemail. Voicemail is automatically set up and configured by your IT administator if you are using Teams with an add-on phone system licence. Whilst you will have no involvement in the actual setting up of your voicemail, you do have the ability within the Teams client to configue when calls go to Voicemail, as well as set the voicemail greeting

Teams: #FightCorona – How can I call other people?

Like chat and meetings, calling is one of the core functionalities of Teams. It is important  to understand that Teams supports two types of calling. The first, out of the box, is the ability for you to make and receive voice over IP (VoIP) calls from Teams client to Teams client over the internet. If you - and the person you are calling - use Teams and are connected to the internet over a wi-fi or wired connection - it will work. The second - and which needs add-on licencing - is the ability to make, receive, and transfer calls to and from landlines and mobile phones which use the public switched telephone network (PSTN). Think of this as you - from your Teams client - calling someone who is walking down the street using a mobile phone, or calling someone's physical phone in their home. Let's jump straight in and explore how we can call people

Teams: #FightCorona – Presenter and Attendee Meeting Roles

We have talked about many functionalities in the meeting - including how to mute and remove others, how to record a Teams meeting and how to take control of the PowerPoint presentation. This is all fantastic and valuable functionality. However, as presenters we may not want participants to have these capabilities. Remote teaching is the best example here - we don't want children muting each other, muting the teacher and kicking each other out of the meeting. We don't want them stealing control of the teacher's presentation. Presenter and Attendee meeting roles give the Presenter much of the control back as opposed to having to rely on others to self-manage. It's a great addition to Teams