Having looked at personal apps, tabs and messaging apps, the penultimate blog - and the final one on Apps - is on Bots, Connectors and Custom apps. In my personal experience, most people are used to using apps - whether this is on their mobile phones, or on their operating systems such as Windows or MacOS - they understand the concept of apps which gives them a head start in terms of installing them when beginning to use Teams. However - and again from my own personal experience - they typically have far less experience of Bots, Connectors and Custom Apps. Bots are automated programs that respond to queries or give updates and notifications. Connectors connect content and updates from external services directly into a Teams channel or chat. They can both be amazingly useful if you spend a bit of time getting to know them and getting hands on with them. With custom apps - the world really is your oyster - if you have the skills to package an app via App Studio or make the app through the Power Platform, then you can start tailoring what each and every Team needs. This is when we start thinking about Teams as a platform for our communication and collaboration needs not simply an application in-itself
Analyse, Act and Automate. Buzzwords these may be - but the importance of the Power Platform is real. About a year ago, I was sitting in a meeting in Dublin discussing Microsoft 365 with a partner whose business was built upon Power Apps. As much as I was impressed with the app on the IPad they'd recently developed after their receptionist left, it was the dawning on how they viewed Microsoft 365 through the prism of applications. It's very easy to narrate a story on Microsoft 365 around Security, Teamwork or the modernization of devices (three narratives Microsoft typically use today). But I had never considered doing that based upon apps. Never even entered my head.